FRESH
NEW
LOOK.
CLEAR
NEW
MESSAGE.
Challenge
FreeWater was lacking a coherent target user and brand image, they had value propositions for both end consumers and advertisers, resulting in confusion and guesswork on who & what the website is intended for.
Solution
By addressing user skepticism towards the "free" tag through featuring trusted & big name brand partnerships in the hero section, while explaining that advertising funds the product, we add transparency and build trust with users in the first 3 seconds of them landing on the site. This transparency-first approach transforms doubt into understanding, removing a critical psychological barrier to user engagement.
Outcome
The transparency-focused redesign results in a measurable improvement in user retention and engagement metrics.





